Disconnection Policy

JILIBET Disconnection Policy

At JILIBET, we understand that internet interruptions, power outages, and device failures can happen unexpectedly — especially in regions with unstable network infrastructure. To maintain the highest standards of fairness, transparency, and player protection, we have established a comprehensive Disconnection Policy that governs how your bets, game outcomes, and account balance are handled during unexpected downtime.

This policy applies to all game categories, including Slots, Live Casino, Sports Betting, Fishing Games, Lotto, Sabong, and all RNG-based games on the JILIBET platform.

1. Our Commitment to Fair & Accurate Resolution

Whenever a disconnection occurs, JILIBET ensures that:

  • No bet result is altered or voided unless required by the game provider or due to system failure.
  • All completed game rounds remain valid, even if your device disconnects before you see the result.
  • Incomplete rounds follow provider-specific rules, designed to protect players and ensure fairness.
  • Your balance is updated accurately, reflecting all finalized bet outcomes.
  • Automatic resolution systems prevent wrongful losses due to network instability.

We guarantee that JILIBET never manipulates or overrides game outcomes, regardless of connection status.

2. Player-Side Disconnection Scenarios

Below are the most common interruption types and how they are handled:

2.1. Internet Disconnection

If your network drops during gameplay:

  • Finished rounds are automatically settled.
  • Ongoing rounds will continue based on the instructions you made before the disconnection.
  • Results from completed rounds will appear when you reconnect.
  • No additional bet is placed without your input.

2.2. Device Crash, Freeze, or App Closure

Whether your phone dies, the browser crashes, or the app closes:

  • You may resume your session once you log back in.
  • For games with auto-play (Slots, Fishing), previously selected settings may continue unless configured otherwise.
  • Live tables remain active; your last submitted decision stands.

2.3. Power Outage

When a device suddenly loses power:

  • The system records your last confirmed action.
  • You can review the round history once you return to the platform.
  • No pending action is assumed without confirmation.

3. Game Provider-Side Disconnections

In rare cases where a gaming provider (e.g., JILI, Evolution, PG Soft, etc.) experiences a server issue:

  • The game round may be paused and restored later.
  • If restoration is not possible, the round is voided.
  • All affected bets will be refunded in full.
  • Providers submit system logs for accuracy and accountability.

JILIBET follows each provider’s regulatory rules and fair-play policies.

4. JILIBET Platform or System Maintenance Interruptions

If the JILIBET platform undergoes:

  • Scheduled maintenance
    You will receive prior notification via banner announcement.
  • Unexpected technical failure
    Affected games will be temporarily closed until data integrity is confirmed.

During these rare events:

  • All unsettled bets are resolved according to provider records.
  • Incorrect or partial bets are voided and refunded.
  • No player will be penalized for downtime caused by the platform.

5. Game-Specific Disconnection Handling

Different types of games follow unique rules during disconnections. Here is how JILIBET processes each category:

5.1. Slot Machines & RNG Games

  • The round completes automatically using the last submitted command.
  • If the spin was confirmed, the result is valid — even if you disconnect mid-animation.
  • If the spin was not confirmed (e.g., app crashes before button click), no bet is placed.

5.2. Live Casino Games

Due to real-time gameplay with live dealers:

  • Your last confirmed action (Hit/Stand/Bet/Double) is used.
  • If you failed to make a decision in time due to a disconnection:
    • Some tables automatically Stand
    • Others may Skip you for the round
      (Depending on the provider’s rules)
  • Bets already placed remain valid.

5.3. Sports Betting (Live & Pre-Match)

  • Confirmed bets are valid and cannot be reversed after disconnection.
  • Live bets that fail to process due to a drop in connection will be marked as “Rejected” or “Pending”.
  • For pending bets:
    • If the market changes before reconnection, the bet is canceled.
    • Your stake is automatically returned.

5.4. Fishing Games

  • Auto-fire settings may continue if previously selected.
  • If you disconnect during firing, only bullets used before the drop are counted.
  • Damage dealt before the disconnect remains valid.

5.5. Lotto, Scratch Cards & Number Games

  • Bets are locked in once submitted.
  • Results are based on official draws, regardless of connection issues.

5.6. Sabong (Cockfight Betting)

  • Confirmed wagers remain valid.
  • If the bet was not successfully transmitted due to disconnection, it is canceled automatically.
  • All results follow official event outcomes.

6. How to Check Game Results After Reconnecting

Once you log back into JILIBET:

  • Visit Bet History, Game Records, or Transaction Logs
  • You can view:
    • Completed rounds
    • Unsettled bets
    • Cancelled transactions
    • Returned stakes
    • Live Casino round results
    • Provider system logs (for specific games)

If any results are unclear, our support team can retrieve detailed server-side records.

7. Disconnection Limitations & Responsibilities

While JILIBET ensures fairness, players are responsible for:

  • Maintaining a stable connection where possible
  • Avoiding risky actions during known local outages
  • Updating devices and apps regularly
  • Keeping login credentials secure

Intentional disconnections to exploit gameplay are strictly prohibited.

8. Fraud Detection & Misuse Prevention

If system logs detect patterns such as:

  • Forced app termination during losing rounds
  • Repeated disconnections at strategic points
  • Attempts to cancel bets through network manipulation

JILIBET may:

  • Investigate the account
  • Freeze associated winnings
  • Apply penalties based on Terms & Conditions

Fairness is our priority, and misuse undermines the gaming environment.

9. When to Contact Customer Support

Please reach out to our 24/7 Customer Support if:

  • A game result does not match your history
  • A bet disappeared after a disconnection
  • A game failed to restore properly
  • Your balance did not update
  • You need provider audit reports

We maintain full transparency and can retrieve complete server logs to resolve your concern.

10. Policy Updates

JILIBET may update this Disconnection Policy to reflect:

  • New games or providers
  • Regulatory changes
  • Platform improvements
  • Security enhancements

All updates are effective immediately upon publication.

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